Return Policy
We pride ourselves in offering some of the best jewellery you can find and ultimately want you to love your purchase. Sometimes, things just don’t work out as planned and we understand. QNORA LONDON gladly accepts returns or exchanges on most unworn, unwashed, damage free items within 14 days from the day the shipment is delivered.
Returns post marked within 14 days of original delivery date. Any claims made after this time frame will not be accepted. QNORA LONDON does not reimburse the cost of shipping for returns, or provide Return shipment labels.
Kindly be aware that in order to qualify for a full refund, all items must be returned in their original, unworn, and unwashed, damage free condition, including the packaging. We are unable to accept items that have been worn or altered. It is important to ensure that the products are in a re-sellable state to be eligible for a complete refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 07-14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Salesqnora@gmail.com.
Exceptions / non-returnable items
Several types of goods are exempt from being returned. This includes earrings and hair accessories due to health and safety reasons for hygiene purposes.
QNORA LONDON reserves the right to deny the return of any product that is worn/used or damaged as a result.
RETURN ADDRESS
345 Botwell Lane,
Hayes, Middlesex,
UB3 2AR
NON-RETURNABLE ITEMS
Earrings (Due To Hygiene)
Hair Accessories ( Due To Hygiene )
Gift Cards
Products from our “Sale” section
You can always contact us for any return question at salesqnora@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.